The F1 Club is designed to be a complete solution. The club evolved out of trying to solve two problems. F1 tries not to “bother” clients with checking their backups, cleaning their systems etc. – they feel it is too pushy and don’t want to be that type of company. On the other hand clients don’t call F1 because they hate to be a “bother” - so rather than calling F1 they hook up their own router (or some other computer related chore that they have been told it is easy do it yourself) and forget some critical steps – That causes F1 to come in a hurry and fix things. This system cause stress for both parties and interrupts or schedules.
Other companies have a “Maintenance Subscription” F1 Didn’t like that idea because they wanted the client to realize that is a two way street – The client must do their part and F1 will do theirs – so a “Club” was born.
Membership has it’s privileges . . .
An SLA is a negotiated agreement between two parties designed to create a common understanding about services, priorities and responsibilities. Here are some ways to use an SLA to benefit your business. Use the SLA as a communications tool. The value of an agreement may not be just in the final product. The very process of establishing an SLA helps to open up communications and identify areas that need improvement and clarification.
Use the SLA as a conflict-prevention tool. A good agreement helps to avoid or alleviate disputes by providing a shared understanding of needs and priorities. And if conflicts do occur, they tend to be resolved more quickly.
Use the SLA as a basis for gauging service effectiveness. An SLA ensures that both parties use the same criteria to evaluate service quality.